[Remote] Customer Service Agent
Note: The job is a remote job and is open to candidates in USA. Empire Auto Parts is a leading provider of aftermarket collision auto parts to independent body shops and dealer-operated body shops. The Customer Service Agent will play a crucial role in ensuring exceptional customer service and long-term satisfaction of customers by responding to inquiries, processing orders, and resolving issues.
Responsibilities
- Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation
- Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone
- Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction
- Handle customer complaints or issues, providing timely solutions or escalating to management when necessary
- Stay informed about inventory levels and product updates to provide accurate information to customers
- Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment
- Collect customer feedback and suggest improvements in products, services, or processes to management
Skills
- High school diploma or equivalent
- Strong understanding of automotive parts and their applications
- Proficiency in CRM software and order management systems
- Excellent communication and interpersonal skills
- Technical aptitude with automotive parts and repair processes
- Attention to detail and accuracy in order processing
- Strong problem-solving and negotiation skills
- Ability to multitask and prioritize in a fast-paced environment
- Be at least 18 years old
- Automotive parts or collision repair training is a plus
- Experience in customer service, preferably in the automotive or collision repair industry
- Bilingual: English and Spanish
- Call Center experience
Benefits
- Paid Training
- Paid Sick Days
- Paid Holidays, Including 1 Floating Holiday (Your Birthday)
- Weekly Pay
- M-F work week; No weekends
- Casual Dress Code
- Teamwork Environment
- Free Company Apparel
- Free Parking
- Employee Recognition
Company Overview