[Remote] Customer Service Representative
Note: The job is a remote job and is open to candidates in USA. HealthTrackRx is dedicated to providing high-quality support to clients, and they are seeking a Customer Service Representative. This role involves managing client inquiries, ensuring proper documentation, facilitating onboarding, and collaborating with internal teams to enhance the client experience.
Responsibilities
- Answer and respond to incoming client calls in a professional and courteous manner
- Accurately document all interactions, actions taken, and relevant details within internal systems
- Facilitate new client onboarding, including gathering required information, reviewing account setup needs, and guiding clients through initial processes
- Ensure new clients receive clear expectations, proper resources, and a smooth transition into ongoing service
- Provide general case support by researching issues, updating case notes, and following through on client requests
- Communicate status updates and next steps to clients to maintain transparency and service satisfaction
- Identify issues requiring additional support or specialized expertise and escalate to appropriate internal teams
- Collaborate with cross-functional departments to ensure timely and accurate resolution
- Adhere to internal workflows, documentation standards, and service-level expectations
- Maintain a strong understanding of company processes, services, and systems to support client needs effectively
Skills
- Education – High School diploma
- Strong verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with strong documentation and organizational skills
- Problem-solving mindset and willingness to collaborate with internal teams
- Previous experience in customer service or client support preferred
- Proficiency with CRM systems or ticketing platforms is a plus
- Prior experience in the medical field. i.e., clinical laboratory, medical device, etc
Company Overview
Company H1B Sponsorship