[Remote] Customer Success Advisor, AEC
Note: The job is a remote job and is open to candidates in USA. Autodesk is a company that creates innovative software for various industries. They are seeking a Customer Success Advisor to collaborate with teams and help customers realize the value of Autodesk solutions, while also enhancing customer satisfaction and loyalty.
Responsibilities
- Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives
- Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage
- Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success
- Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
- Deliver a high-quality experience that deepens customer satisfaction and loyalty
- Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations
Skills
- Strong business acumen
- Curiosity mindset
- Ability to quickly identify customer needs
- Build strong customer relationships through proactive outreach and engagement
- Establish and execute advanced onboarding and adoption strategies
- Identify and engage at-risk accounts using strong discovery and consultative skills
- Collaborate cross-functionally with Sales, Channel Partners, Support, and Services
- Deliver a high-quality experience that deepens customer satisfaction and loyalty
- Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations
- 4–7 years in Customer Success, Account Management, or a related customer-facing role
- Proven track record of working independently while driving measurable impact
- Experience navigating complex, cross-functional collaboration with internal and external stakeholders
- Proficiency in Salesforce or similar CRM systems
- Experience with SaaS, cloud-based software, or subscription business models
- Familiarity with Autodesk customer industries (AEC, MFG, M&E)
Benefits
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- A comprehensive benefits package
Company Overview
Company H1B Sponsorship