[Remote] Customer Success Associate
Note: The job is a remote job and is open to candidates in USA. Steer Health is an AI-native healthcare engagement platform serving numerous organizations and patients. They are seeking a Customer Success Associate to support customer onboarding, relationship management, and healthcare operations while contributing to the growth and success of the company's platform.
Responsibilities
- Support sales hand-off, customer onboarding and implementation activities
- Help customers adopt and maximize value from Steer’s platform
- Monitor customer requests and ensure timely follow-up
- Coordinate across Customer Success, Product and Engineering teams
- Document customer feedback and identify trends
- Assist with customer training and education initiatives
- Help maintain customer health metrics and reporting
- Participate in customer meetings and learn account management best practices
- Identify opportunities to improve customer experience and internal processes
- Jump in wherever needed, because startup life requires flexibility and teamwork
Skills
- 1-3 years of professional experience OR equivalent healthcare experience
- Strong communication skills and professional presence
- Exceptional curiosity and willingness to learn
- Highly organized with strong attention to detail
- Comfortable working in ambiguity and adapting to changing priorities
- Self-starter who takes initiative without waiting for detailed instructions
- Excited about startups, AI technology and building processes as you go
- Experience working in a healthcare setting such as hospital systems, medical practices or clinics
- Experience working for a healthcare technology company
- Experience with AI, voice agent, or patient engagement platform implementations
- Customer-facing experience
- Startup experience
- Project coordination or implementation experience
Benefits
- Full benefits package (medical, dental, vision)
- High-autonomy environment with direct access to executive leadership
- Structured operating cadence with clear goals, metrics, and career growth targets
- Flexible PTOs and Company Fixed Holidays
- Direct mentorship from senior Customer Success leadership
- Clear path to Customer Success Manager or Account Manager
- Exposure to healthcare AI and emerging technologies
- Opportunity to help shape processes and influence company growth
- Fast learning environment with meaningful responsibility from day one
- Work with a team passionate about improving healthcare experiences
Company Overview