[Remote] Customer Success Engineer
Note: The job is a remote job and is open to candidates in USA. Trustero is building the future of AI-powered Governance, Risk, and Compliance. They are seeking a Customer Success Engineer to provide pre- and post-sales support, helping customers maximize their value from the Trustero platform while fostering relationships and solving customer challenges.
Responsibilities
- Pre-sales: Organizing demos, preparing Proof-of-Concept (POC), supporting sales calls, consulting on AI GRC best practices, helping the customer understand how to best use and integrate Trustero
- Post-sales: Onboarding customers, shortening their path-to-value, advising on GRC architecture and engineering challenges, identifying and solving/organizing solving of customer problems, proposing product features
- Operations: Streamlining CS operations, reporting, and planning. Creating and managing CS content
Skills
- Deep knowledge and understanding of the GRC function
- Experience with implementing GRC tools
- Popular frameworks - SOC2, ISO27001, NIST - how to implement and operate them in an enterprise environment
- Policies and controls design, implementation, and testing
- Risk and Compliance management (bonus point: experience outside of CyberSecurity)
- Prompt engineering, using AI agents to automate tasks
- Navigating complex customer problems, tracking to resolution
- Designing solutions to GRC problems
- Feeding design requirements to Product and Engineering
- Strong professional who understands the value of the greater team
- Managing portfolio of customers, building relationships, running Quarterly Business Reviews (QBR)
- Building CS processes, dashboards, and reports
- Creating and managing support pages, How-To videos, best practices
- Prior direct experience with GRC tools and GRC function
- Problem solving
- Experience working AI - prompt engineering
- Innovative mindset - thinking outside of the box
- Relationship building
Benefits
- Cash compensation + meaningful equity
Company Overview