[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Apps Associates is a company focused on enhancing customer satisfaction and retention. They are seeking a Customer Success Manager to manage client relationships, drive renewals, and ensure clients achieve their desired outcomes with the company's products.

Responsibilities

• Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI
• Drive B2B sales efforts. Use your sales expertise to help expand revenue in existing customers and grow recurring revenue through effective cross-selling and upselling
• Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment
• Provide world-class service. Help refine and scale our client engagement strategies to ensure we’re providing the highest level of service and expertise

Skills

• Bachelor's Degree
• Exceptional track record in B2B sales, ideally in a subscription and project-based environment (e.g., SaaS or Technology Services), with a strong emphasis on renewing clients on annual programs
• 3+ years of experience in client success, account management, or revenue retention, focusing on nurturing long-term relationships and maintaining high client satisfaction
• Familiarity with CRMs (e.g., Salesforce), Zoom, Microsoft Teams
• Knowledge of key CSM metrics like NRR, MRR, Churn, and renewals
• Experience driving revenue growth and client retention
• Ability to communicate confidently with clients and stakeholders
• Excellent organizational skills and the ability to manage multiple projects
• Client Success: 3+ years (Required)
• Recurring revenue management: 2+ years (Required)
• B2B / B2C sales: 3+ years (Required)

Benefits

• Full-time, base salary plus commission.
• W2 position
• Work Location: Remote/Hybrid

Company Overview