[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Raxia is on a mission to modernize healthcare patient financial engagement through their AI platform. They are seeking a revenue-minded Customer Success Manager who will own the post-sale customer lifecycle and drive onboarding, adoption, retention, and net revenue growth across their accounts.

Responsibilities

• Lead new customers through a smooth and effective onboarding experience that drives early product value and sets the foundation for long-term growth
• Own a portfolio of accounts with direct accountability for renewals, expansion quota attainment, and retention metrics. Treat your book like a business
• Proactively identify, position, and close expansion opportunities by leveraging product adoption, usage data, customer outcomes, and new use cases. Run expansion motions independently, from discovery through close
• Lead strategic, ROI-driven conversations with billing leaders, operators, and executives. Confidently present value, handle objections, negotiate terms, and drive consensus toward expansion and renewal
• Own the renewal process end-to-end, proactively mitigating risk and commercially managing renewals by reinforcing outcomes, value delivered, and future roadmap alignment
• Drive deep engagement with Raxia’s platform, ensuring customers are realizing ongoing ROI that supports expansion and long-term retention
• Track account health, adoption trends, renewal risk, and expansion pipeline in CRM. Forecast renewals and expansion revenue accurately and consistently
• Partner closely with Sales, Product, Engineering, and Implementation to unblock customers, close feedback loops, and support expansion execution
• Turn successful customers into advocates by helping them quantify results, share outcomes, and participate in references or case studies

Skills

• 5+ years of experience in Customer Success, Account Management, or post-sale roles with a revenue quota in SaaS or healthcare technology
• Demonstrated success owning and exceeding expansion and renewal targets (not just 'supporting' sales)
• Proven ability to grow accounts through consultative selling, strategic account planning, and value-based positioning
• Strong negotiation and commercial instincts—you're comfortable discussing pricing, scope expansion, and contract terms
• Experience leading executive-level conversations focused on ROI, outcomes, and business impact
• Comfortable managing pipeline, forecasting revenue, and tracking performance in CRM systems
• Excellent communication, presentation, and storytelling skills
• Strong business acumen with the ability to connect product capabilities to customer financial and operational outcomes
• Bachelor's degree in a business or technical discipline
• U.S. work authorization required
• Background in RCM, EHR, or practice management software strongly preferred

Benefits

• Competitive salary plus variable compensation tied to expansion and retention performance.
• Participation in Raxia’s stock option incentive program.
• Remote-first environment with flexibility, ownership, and autonomy.

Company Overview