[Remote] Customer Success Manager (East)
Note: The job is a remote job and is open to candidates in USA. Perspectum Ltd is a company dedicated to improving patient outcomes through innovative healthcare technology. They are seeking a Customer Success Manager who will act as a strategic partner to healthcare organizations, ensuring customers feel supported and successful while maximizing the value of Perspectum's products.
Responsibilities
- Serve as the primary point of contact for a portfolio of customers, building long-term, trusted partnerships
- Collaborate cross-functionally with internal teams to drive customer retention, expansion, and growth
- Champion the voice of the customer by ensuring feedback is captured, shared, and acted upon
- Manage workflows, timelines, and expectations to deliver a seamless customer experience
- Travel domestically up to 20% to support customers and strengthen relationships
Skills
- A degree or equivalent commercial experience in a technical discipline
- Exceptional communication, relationship-building, and organizational skills
- A solid understanding of clinical workflows in healthcare settings
- Experience with US hospitals or imaging facilities, including adoption of new post-processing applications or managing technical projects
Company Overview