[Remote] Customer Success Specialist (LegalTech)
Note: The job is a remote job and is open to candidates in USA. Codekeeper is a LegalTech company focused on enhancing customer communications, technical support, and legal drafting/review. They are seeking a Customer Success Specialist to manage customer success and satisfaction, ensuring clients achieve their desired outcomes using their product or service.
Responsibilities
- You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
- Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
- Customers will also be required to set up connections between their source code management platform
- You will support them in this process and make sure everything is administered correctly on our side
- Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
- This is done via email and website chat
- Some of our customers require us to inspect information they provide
- You draft the reports and send them back to them
- As part of our service customers require written agreements incorporating their requirements. You’ll be managing this process by drafting the legal language to fit those requirements
- You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
Skills
- Familiarity with LegalTech concepts
- Prior experience in customer success or similar role
- Proficiency in drafting legal documents
- Exposure to working with diverse companies of varying sizes and industries
- Analytical thinking, and a proactive attitude
- Excellent written English communication skills
- Proficiency in modern web tools like Google Docs and similar platforms
- Highly organized with a strong attention to detail
- Comfortable adapting and multitasking in a fast-paced environment
Benefits
- Passionate and fun-loving colleagues
- Startup mindset with ample opportunities for growth
- Regular team activities and gatherings
- Comprehensive onboarding process with a dedicated ramp-up period
- A supportive team that values open communication and direct feedback
- A chance to excel in your career and make a difference
Company Overview