[Remote] Director, Client Strategy and Growth
Note: The job is a remote job and is open to candidates in USA. Hello Heart is on a mission to make heart attacks a thing of the past, focusing on heart health through AI technology. The Director, Client Strategy and Growth will lead efforts in client retention and growth, developing strategies to enhance relationships and drive awareness of Hello Heart's offerings.
Responsibilities
- Account Leadership: Collaboratively build the retention & expansion strategy for Hello Heart for your accounts along with our customer success, consultant relationships, and partnerships teams
- Relationship Management: Develop relationships with key client decision-makers and influencers to best position Hello Heart and their members for long-term success
- Revenue Retention & Renewals: Responsible for overall revenue retention year over year to 95% or better
- Revenue Growth: Drive revenue growth through strategic client expansions, contract negotiations, and upsell opportunities
- Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends
- Industry Knowledge: Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape; bring market feedback to the Hello Heart team to improve product/market fit
Skills
- GenAI-fluent, specifically for building client facing materials, summarizing account details, and synthesizing research
- Master of Business Administration (MBA) required
- 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level
- 5+ years of experience in healthcare, digital health, population health, or equivalent industry
- A demonstrated track record of account retention & expansion success
- Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with success
- Strong negotiation skills with a proven ability to overcome objections and achieve a win-win deal
- Attention to detail in everything from relationship strategy to tailoring the pitch through to contract negotiations
- Ability to travel (approximately 30~50%)
- Experience in growth-stage / start-up companies strongly preferred
Company Overview