[Remote] Director Infrastructure & Operations (Desktop)

Note The job is a remote job and is open to candidates in USA. First Citizens Bank is a financial institution seeking a Director of Infrastructure & Operations to lead their desktop technical operations and infrastructure. The role involves providing strategic leadership, operational oversight, and technical expertise while managing a team to ensure the performance, reliability, and security of enterprise infrastructure.

Responsibilities

Provide oversight for enterprise infrastructure and technical operations, including desktop hardware, software, and end-user support services Lead associate teams responsible for daily technical operations and long-term infrastructure stability Establish performance monitoring, reporting, and service metrics to ensure reliability, capable responsiveness and cost-effectiveness Guide teams through the resolution of complex technical incidents and escalations Ensure infrastructure solutions are scalable, resilient, and aligned with overall operational needs Align infrastructure strategy and operational initiatives with evolving business objectives and regulatory requirements Partner with internal business leaders to understand needs and translate them into effective technical solutions Develop and maintain strong relationships with vendors, service providers, and external partners Lead and execute infrastructure-related initiatives, continuous improvement efforts, and modernization programs Set clear expectations and accountability to achieve departmental and organizational goals Manage budget planning, forecasting, and resource allocation for infrastructure and operations Develop, update, and enforce IT policies, standards, processes, and controls to improve efficiency and compliance Recruit, coach, develop, and evaluate management and technical staff Foster a supportive, inclusive, and performance-driven team environment focused on professional growth Serve as a technical and strategic advisor to senior management on infrastructure and operations matters Maintain strong knowledge of infrastructure technologies, including Windows-based environments and key end-user computing platforms/services Oversee identity and access management, security controls, vulnerability management, and system hardening as required Ensure compliance with financial services regulatory requirements, security standards, and internal controls Monitor industry trends, emerging technologies, and vendor offerings to inform roadmap and investment decisions Skills Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management Strong people manager with experience leading managers and technical teams Deep understanding of enterprise infrastructure in regulated environments Experience supporting end-user teams and production operations Windows-based infrastructure experience (engineering, design, implementation) Knowledge of networking, infrastructure hardware, and enterprise software platforms Experience with access management, security controls, and vulnerability management Financial services or similarly regulated industry experience preferred Strong communication, leadership, and stakeholder management skills Experience with DEX or similar tools Company Overview First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more. It was founded in 1898, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 10001+ employees. Its website is http//www.firstcitizens.com.