[Remote] Director of Account Management

Note: The job is a remote job and is open to candidates in USA. ApartmentIQ is a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. They are seeking a strategic Director of Account Management to lead a team in deepening partnerships with multi-family owners and operators, focusing on scaling expansion strategies and driving revenue growth.

Responsibilities

• Coaching & Mentorship: Lead a team of AMs, providing hands-on coaching for complex negotiations, consultative discovery, and multi-product expansion plays
• Performance Management: Conduct regular 1:1s and pipeline reviews to ensure individual AMs are meeting or exceeding their quotas
• Scaling the Team: Recruit, hire, and onboard new Account Managers as we scale
• Expansion Strategy: Architect the playbook for introducing new ApartmentIQ products to existing clients, ensuring the team aligns our suite with client business goals
• Executive Sponsorship: Act as the senior point of contact for "C-Suite" stakeholders at our largest multi-family accounts, stepping in to support high-stakes renewals or escalations
• Territory Optimization: Own the AM territory and account-assignment framework in partnership with Sales and CS leadership
• Forecasting & Reporting: Maintain an accurate team forecast in Salesforce, providing executive leadership with visibility into monthly and quarterly expansion and renewal trends
• Cross-Functional Advocacy: Serve as the "Voice of the Customer" to Product and Marketing teams, turning team-wide feedback into actionable product enhancements
• Field Leadership: Lead the team’s presence at national industry conferences and accompany AMs on high-value on-site business reviews (Travel up to 25%)

Skills

• 7+ years in B2B SaaS Account Management or Sales, with 3+ years in a leadership or team-lead capacity
• Deep experience in Multifamily SaaS is required
• Demonstrated success in hitting team-wide quotas and managing high-growth expansion targets
• Previous experience selling competitive or market intelligence products is a significant plus
• Advanced proficiency in Salesforce, Gong, Salesloft, and ZoomInfo to drive team productivity and data hygiene
• Fluency with modern AI tooling (Claude, ChatGPT for workflow acceleration) is a plus
• Ability to turn raw data into a narrative that helps AMs sell more effectively to sophisticated owners and operators

Benefits

• Remote-First: We offer the freedom to work from home across most of the U.S. You’ll enjoy the flexibility of remote work, balanced with high-energy in-person offsites to build real connections and celebrate our wins together.
• Paid Time Off: Take the time you need with our flexible vacation policy and dedicated paid parental leave to support you and your family’s biggest milestones.
• Your Health Matters : Stay healthy with high-quality Medical, Dental, and Vision insurance plans for you and your family.
• Peace of Mind (On Us): We fully invest in your security with 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance.
• Protection for Your Whole Crew: Access supplemental insurance for the unexpected, plus specialized coverage to keep your pets happy and healthy, too.
• Invest in Your Future: Secure your financial goals with our 401k Program, helping you build for the long term while you help us build the company.

Company Overview