[Remote] DTC Operations & Fulfillment Analyst

Note: The job is a remote job and is open to candidates in USA. Jockey International, Inc. is a family-owned company recognized for delivering feel-good comfort through its premium apparel. They are seeking a Direct to Consumer Operations and Fulfillment Analyst to ensure excellent service and accurate processes across the ecommerce post-purchase lifecycle, including fulfillment, shipping, delivery, and returns.

Responsibilities

• Develop and manage 3PL scorecards and invoices, identifying trends and reporting findings to management
• Analyze carrier invoices and propose solutions and projects that eliminate assessorial fees and reduce costs
• Manage the flow of outbound orders for eCommerce storefronts and verify that consumer SLAs are met
• Facilitating communication between internal and external teams, ensuring that SLAs are being met for all North American marketplaces, including Amazon
• Develop and manage reliable inventory control reporting processes that include cycle counting, adjustments, inventory reconciliations and donations
• Partner cross-functionally with planning teams and 3PL partners to manage and execute ongoing operational initiatives, including re-ops, kitting programs, and other continuous process improvement projects
• Analyze consumer feedback and report trends within fulfillment and shipping to management
• Partner with consumer relations and warehouses to resolve order issues and customer service issues
• Support consumer returns processes, including warehouse performance and internal reporting maintenance and validation
• Process credit card and return settlement errors
• Gather and manage carrier and product expenses for PR orders
• Track carrier time in transit from shipment to delivery on an ongoing basis, managing large data sets, and reporting findings

Skills

• Bachelor's degree required with preferred area of study in business, logistics, supply chain, operations or the equivalent
• 2-3 years of analytical on the job experience
• Proficiency in Microsoft Excel required, including complex formulas, pivot tables, look-ups, data analysis, and managing large datasets; working knowledge of Microsoft Office applications (Word, Outlook) also required
• Excellent organizational, problem solving, analysis, detail orientation, multi-tasking, and time management skills
• Excellent interpersonal and communications skills
• High degree of self-motivation and initiative
• Ability to work both independently and in a team environment
• Preferred area of study in business, logistics, supply chain, operations or the equivalent

Benefits

• Medical/Dental/Life/Vision
• 401(k)
• Educational support
• Paid Volunteerism program
• Fitness club discounts
• Onsite health & wellness programs
• Generous employee discounts
• A business casual work environment
• A challenging work environment
• Exciting career growth opportunities

Company Overview