[Remote] E-commerce Account Manager

Note: The job is a remote job and is open to candidates in USA. Simplistic is an eCommerce design, development, and optimization agency for D2C brands on the Shopify/Shopify Plus platform. They are seeking an Account Manager to support their Flash Team in developing strategic relationships with clients, managing projects from initiation to completion, and providing exceptional service to help clients achieve their business goals.

Responsibilities

• Managing projects for partners from end-to-end (from Vendor Onboarding to Post-Sale Analytics), providing white glove service and hitting deadlines, week-over-week
• Understanding our customers unique business goals, needs, and challenges, helping them to grow their businesses
• Developing and prioritizing product roadmaps, delivering strategic recommendations and analyses, and developing systems, tooling, and operational strategies that drive growth for clients
• Managing all communication (via phone and email) with clients
• Tracking feedback from clients and internal team so processes continue to become more constructive, clear, and beneficial to all parties involved
• Becoming a subject matter expert in the technology used at Simplistic (Shopify Plus, HTML, etc.) to provide quick responses to any questions, concerns, and/or issues from clients

Skills

• Available to work full-time. This includes a rotating schedule for every other weekend
• 1+ years eCommerce project management experience
• Basic understanding of languages to build flash site websites (i.e. HTML and CSS)
• Advanced understanding of standard project management methodologies and requirements. Ability to oversee and advise on project management issues and assist with overcoming barriers
• Ability to keep multiple projects on track financially, creatively, and in accordance with stakeholder objectives and deadlines
• Conceptual understanding of the underlying technology used to deliver ecommerce experiences (product data, data structures, and data management)
• Willingness to work EST hours and some hours outside of normal business hours
• Strong verbal and written communication skills
• Very strong attention to detail and organization skills
• Thrive in a deadline driven environment
• Self-starter and ability to work in an ever-changing environment
• Bachelor's Degree or equivalent preferred
• Familiarity with Content Management Systems (Knowledge with Shopify Plus preferred)
• SEO knowledge

Company Overview