[Remote] Family Building Consultant and Inside Sales - Donor Egg

Note: The job is a remote job and is open to candidates in USA. CooperSurgical is a leading fertility and women’s healthcare company dedicated to supporting families during critical healthcare moments. The Family Building Consultant role focuses on optimizing customer satisfaction through effective inside sales and client engagement in the fertility industry.

Responsibilities

• Educates families on their frozen donor egg plan options, empowering them to make informed decisions
• Demonstrates expertise in DEB USA frozen donor egg plan selection process and adapts recommendations quickly to align with client needs
• Partners with patient throughout their journey from initiation to transition to contract and financing and recurring additions to their family
• Delivers superior client service on all inbound and outbound calls, emails, and/or chat sessions while maintaining client privacy
• Enrolls clients in CRM and conducts follow-up calls to enable match
• Achieves sales and operational goals in a proactive disciplined approach; calls on and executes lead conversion for targeted customers including subscription installed base; diligently follow up with ability to qualify inbound leads as part of the lead management process
• Meets and exceeds projected sales goals with extreme ownership based on quota and pay for performance variable compensation package
• Combines business acumen with an effective sales process to engage customers and increase sales volumes
• Educates prospects and customers identifying, developing, and securing all relevant direct sale opportunities
• Utilizes up-selling, cross-selling, and add-on sales techniques per customer experience
• Executes responsibilities with integrity and compliance to all policies and procedures, including but not limited to CooperSurgical guiding principles and code of conduct
• Leverages knowledge of industry and product portfolio to meet customer needs
• Cultivates internal & external relationships that create sustained value
• Retains technical proficiency and is current on all training, product, and promotions; efficient in CRM and Microsoft Office tools and advances through training and utilization
• Manages emotional or complex customer situations promptly and professionally while meeting commitments for service, sales and assistance
• Demonstrates ability to accurately assess and resolve individual situations and draw on prior knowledge, experience, and problem-solving skills; determines customer requirements and expectations to recommend specific products and solutions

Skills

• Excellent selling, influence, and closing skills
• Self-motivated and disciplined with a positive attitude and ability to work independently
• Excellent organizational, verbal, and written communication skills
• Strong focus on providing customers with superior customer experience
• Ability to work independently and as part of a team and displays high level initiative and commitment
• Agile, and adapts quickly to a fast-paced changing environment
• Ability to identify critical activities and tasks and adjust priorities to meet goals and objectives
• 1-3 years of inside sales experience
• Bachelor's degree in Business Administration, Management, Marketing, related field, or related experience required
• Healthcare, especially Fertility, experience preferred
• Bilingual, especially French, strongly preferred
• Bilingual in French/English preferred

Benefits

• Medical coverage
• 401(k)
• Parental leave
• Fertility benefits
• Paid time off for vacation, personal, sick and holidays
• Multiple other perks and benefits

Company Overview