[Remote] Field Customer Support Specialist (Collections)
Note: The job is a remote job and is open to candidates in USA. Acima is a leader in the Lease-To-Own space, committed to empowering individuals and families with accessible solutions. The Field Customer Support Specialist (Collections) is responsible for managing customer accounts, resolving past due accounts, and conducting field visits to ensure customer satisfaction.
Responsibilities
- Coordinate with collections team to assist in resolving past due accounts
- Maintain accurate records of past due account activity
- Maintain accurate records of all field activity
- Complete customer field visits in a timely manner as assigned
- Complete customer product returns as scheduled
- Keep assigned vehicle(s) clean and maintained
- Follow all safety and product handling procedures
- Handle sensitive payment information securely
Skills
- Must be at least 18 years of age
- High school diploma or GED
- Valid state driver's license and good driving record
- Excellent communication and customer service skills
- Ability to talk on the phone when needed
- Ability to lift and move heavy items
- Capable of using basic technology
- Proficiency in Microsoft Office Suite and other relevant software applications
- Ability to work independently and with others
- Organized, with time-management skills
- Past collections or door to door sales experience or familiarity with the leasing industry
Benefits
- Weekly Pay!
- Bonus potential (based on performance)
- Full Benefits (Health, Dental, Vision), Life Insurance, LTD, STD, FSA, 401k, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness
- PTO
- 401k Match
- Discounts from Acima partners
- FSA/HAS
Company Overview
Company H1B Sponsorship