[Remote] Freight Brokerage Account Manager
Note: The job is a remote job and is open to candidates in USA. CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with their customers and communities. The Freight Brokerage Account Manager is responsible for managing and growing a portfolio of customer accounts while executing day-to-day freight brokerage operations.
Responsibilities
- Prospect and onboard new customers through calls, email, and networking
- Identify opportunities to expand wallet share within existing accounts
- Provide competitive pricing and solutions aligned with customer needs
- Source and secure reliable carrier capacity to cover customer freight
- Negotiate rates with carriers to maximize margin while ensuring service
- Build and maintain a network of trusted carrier partners
- Develop and manage relationships with new and existing customers and shipper accounts
- Track and trace loads, proactively communicating updates to customers
- Manage shipments from tender through delivery, ensuring on-time performance
- Resolve service issues quickly and professionally
- Ensure all loads are accurately entered and maintained in the Transportation Management System (TMS)
- Manage load-level profitability and meet margin expectations
- Stay informed about market conditions and adjust pricing strategies accordingly
- Ensure accurate documentation, billing, and compliance with Company processes
- Other duties as assigned
Skills
- Well-developed interpersonal skills. Ability to get along with diverse personalities
- Must possess excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills
- Extensive knowledge of the principles, procedures, and best practices in the industry
- Bachelor's degree in Business Administration, Logistics, or other industry-related field preferred
- Prior experience with industry load board platforms (DAT, Truck Stop) is preferred
Benefits
- Medical, Vision, Dental, Supplemental, and Life Insurances available.
- Paid time off, paid holidays, paid community volunteer time
- 401k retirement plan
Company Overview