[Remote] Global Account Director, MNC NORAM (Engineering & Manufacturing Sector)
Note: The job is a remote job and is open to candidates in USA. DHL Global Forwarding is a global leader in logistics, operating in over 220 countries. They are seeking a Global Account Director to shape the strategy for regional sector development and drive business growth through effective account management and collaboration with various stakeholders.
Responsibilities
- Deliver Multi-National Customer (MNC) channel regional sector volume growth and financial performance achievement (GP) against budget goals
- Have oversight to and manage the overall performance of all MNC customers within the sector for the region
- Drive best-in-class business development, account management and sales activities for sector customers covering MNC (prospects and existing)
- Lead multiple teams both directly and indirectly: Lead team of MNC GCMs and RCMs regionally, with focus on team formation, account allocation, team development and overall performance management. Drive organizational development for the sector via succession planning / training / coaching / mentoring activities for MNC GCMs and RCMs
- Collaborate with global sector leadership, regional/country M&S management, product teams and other functional areas to successfully deliver profitable growth against agreed budgeted targets
- Define, own and communicate the sector strategy in line with overall business strategy, objectives, guidelines and policies for the division
- Build best in class sector community within the BU and across the other BU. Share knowledge and receive feedback from the community to enhance sector development
- Drive divisional initiatives aligned with sector strategy. Provide input to support network investment opportunities to ensure suitable ROI for the business and the region
- Proactively monitor industry intelligence and competitor activities. Communicate key aspects back to the business and consider impact on own divisional strategy
- Define sector marketing plan aligned to functional and divisional objectives, determine research priorities. Differentiate marketing plan for different sales channels and sub-sectors
- Identify key trends in the sector/ industry, translate & ensure development of innovative solutions together with stakeholders
- Benchmark sectors value proposition against operational execution and customer expectations. Engage stakeholders accordingly. Steer innovation across sector
- Actively guide the RFQ process and give guidance and support as necessary
- Responsible for the management of sector bid calendar. Effectively communicate to the stakeholders both directly and via the commercial leads
- Provide input to annual budget process and monitor performance against budget on regular cadence
- Provide regional sales collateral to support customer facing sector activities
- Support global and regional customer events within own division as well as cross-BU
- Drive senior customer engagement (i.e. actively visiting customers)
- Develop short to long-term (1-5 years) plans for optimizing the organization, function, or job-family and the talent required to execute strategies
Skills
- Bachelor's degree
- More than 10 years within logistics industry
- More than 5 years in Sector knowledge
- Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role
Benefits
- Competitive base salary plus role dependent performance-based incentives.
- 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
- Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
- Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
- Vision: Optional coverage for exams, frames, and contacts.
- Dental: Optional coverage for preventive, basic, and major services.
- Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.
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