[Remote] Global Account Manager II
Note: The job is a remote job and is open to candidates in USA. BCD Travel is the Media & Entertainment division of one of the world’s largest travel management companies. The Global Account Manager II will manage a unique client portfolio, focusing on client retention, contract negotiation, and delivering high touch consultancy and strategy.
Responsibilities
- Be responsible for the coordination of all central communication across regions for both BCD Travel and the client's global initiatives or interests
- Formulate and manage multi-national business plans with the client with the goal of increasing revenues, decreasing cost, better utilizing assets, and reducing risk of client attrition
- Develop Service Level Agreement for Service, Financial, MIS/CDS, Program Performance, Technology, and Communication indicators
- Create and manage to budgets and financials (includes billing, payment & profitability)
- Establish and maintain relationships with key customer decision makers at all levels within the customer organization, including introduction of BCD Travel senior management to customer
- Negotiate client contract terms and manage to all contractual terms
- Identify opportunities to use global technology tools and new processes
Skills
- Extensive travel industry experience in account management
- Experience implementing and managing large market/ global clients
- Thorough knowledge of business travel management and travel industry technology
- Effective communication skills (oral, written & presentation) in English
- Experience managing cross functional work teams
- Ability to travel domestically & internationally on regular basis
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
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