[Remote] Google Cloud Engineer (GECX)

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, focused on delivering transformative customer experiences through innovative technology. They are seeking a Google Cloud Engineer to lead the architecture and development of Google Cloud environments for their Gemini Enterprise Customer Experience solutions, playing a key role in AI-powered customer experience transformation.

Responsibilities

Stay current on Google CES advancements, generative AI, and NLP trends to recommend and integrate new capabilities
Contribute to the development of innovative solutions and accelerators on the Google CES platform
Ensure delivery excellence and solution scalability by applying best practices and proven technical approaches
Encourage a culture of innovation and continuous improvement within the team
Lead the architecture and development of Google Cloud environments specifically optimized for Gemini Enterprise Customer Experience (GECX) deployments
Design and implement secure integrations between GECX, Google Cloud AI services and external platforms, including defining and configuring real-time CCaaS audio ingestion methods such as SIPREC and gRPC, as well as mobile applications and web interfaces
Configure identity and access management (IAM) and secure service accounts to ensure governed access to GECX components

Skills

Bachelor's degree in Computer Science, Engineering, Business, or related field; advanced degree is an asset
5+ years of experience in technology consulting, digital transformation, or customer experience, with a focus on AI/ML solutions
Practical expertise with Google Customer Engagement Services (formerly CCAI)
Proven success delivering AI/ML-powered customer engagement or contact center solutions
Strong understanding of customer experience design, contact center operations, and key CX metrics
Excellent communication and presentation skills for both executive and technical audiences
Active Google Cloud Professional Certifications such as Professional Cloud Architect, Professional Machine Learning Engineer, or Professional Data Engineer

Company Overview

TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. It was founded in 2005, and is headquartered in Vancouver, British Columbia, CA, with a workforce of 10001+ employees. Its website is https://www.telusdigital.com.

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[Remote] Google Cloud Engineer (GECX)

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