[Remote] Learning Facilitator - Customer Service
Note: The job is a remote job and is open to candidates in USA. WEX is committed to empowering its employees through impactful learning experiences. The Learning Facilitator II plays a key role in supporting the development and delivery of training programs for the Customer Service Contact Center.
Responsibilities
- The Learning Facilitator II will be responsible for the delivery, and evaluation of training programs that enhance the skills and knowledge of employees
- Will work under the general direction of their supervisor and functional peer groups. Interaction normally requires the ability to gain cooperation of others, while building productive relationships with internal and/or external stakeholders
- This role requires a passion for facilitation, a general understanding of adult learning principles, and the ability to adapt to the needs of a diverse learning audience
Skills
- A minimum of 2-5 years' training and facilitation experience in a related industry
- Demonstrated experience facilitating engaging and effective training sessions across all modalities (virtual, in-person, mixed)
- A proven track record of providing input in designing training curriculum, content, and facilitators guides
- Ability to collaborate with subject matter experts and key business stakeholders to design and develop training materials and programs
- Ability to balance multiple projects and goals with attention to detail and follow through
- Proficiency with learning management systems (LMS) and e-learning platforms
- Ability to assess the effectiveness of training programs through evaluations, surveys, and participant feedback
- Possess a general understanding of adult learning concepts and methodologies
- Excellent communication and interpersonal skills (both verbal and written)
- Bachelor's Degree Preferred
Benefits
- 401(k) Plan
- Health Insurance
- Flexible Spending Accounts (Medical and Dependent)
- Life Insurance/AD&D
- Dental Insurance
- Vision Insurance
- Paid Time Off (PTO)
- Bonus Plan
- Extended Parental Leave
- Dependent Life Insurance
- Commission under the terms of an applicable plan for most sales positions
- Quarterly or annual bonus based on their role and applicable plan for non-sales roles
- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
Company Overview