[Remote] Medicare Customer Care Specialist (Active Health License Required)

Note The job is a remote job and is open to candidates in USA. Gallagher Benefit Services is a trusted partner to organizations navigating important people decisions. They are seeking a Medicare Customer Care Specialist to assist seniors in finding suitable Medicare plans, conducting third-party verifications, and answering customer inquiries regarding their new plans.

Responsibilities

Accepting internal inbound calls from sales agents to conduct third party verification Verify client’s information, Dr’s & Rx as shown on their application & confirm intent to enroll Conduct HRA/MCA assessments Present options for Carrier mail order pharmacy Answer questions customer may have with their new plan Driving higher effectuation & long-term value for company Skills An active Resident Health Insurance License and any additional certifications/licenses as required by CMS Ability to interact professionally with customers, addressing their needs and concerns effectively Experience using Customer Relationship Management (CRM) software, call center software, and Medicare Enrollment tools to manage customer interactions and resolve customer issues Skills in Microsoft Office applications for organizing and tracking information Attention to detail and the ability to maintain accurate and organized records of customer interactions Comprehensive understanding of Medicare regulations, policies, and procedures in the US healthcare system Ability to explain complex healthcare information to clients in a clear and understandable manner Commitment to ongoing education and training to stay updated with changes in Medicare regulations and policies as set by CMS and other relevant governing bodies A valid and active license to sell Medicare plans as well as prior experience working in the healthcare industry are desirable, but not required Benefits Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program Company Overview We are a law firm that specialises in corporate liability claims. It was founded in 2011, and is headquartered in Northampton, Northamptonshire, GB, with a workforce of 51-200 employees. Its website is https//www.gallagherbassett.com/uk/.