[Remote] Operations Consultant - Commercial Lending
Note: The job is a remote job and is open to candidates in USA. PNC is a company that values its people and strives to create an inclusive workplace culture. As an Operations Consultant within PNC's Commercial Lending Operations, you will provide comprehensive loan documentation support, ensuring team members understand requirements and expectations, while also managing escalations and compliance issues.
Responsibilities
- Leads critical operational support and/or implementation of complex services, processes, capabilities or initiatives within an operational unit, and oversees performance and risk indicators
- Establishes process performance measurements and oversees business impact. May implement critical business support services. Communicates performance statistics to internal stakeholders and senior management
- Promotes the production workflow and oversees escalated process issues. Independently identifies and manages the resolution of exceptions and serves as a point of escalation. May coach operations process managers and team members
- Determines and/or drives change and improvement efforts in production and/or processes. May develop and oversee policy change and/or improvement. Ensures understanding, acceptance and support for business support services, methods, capabilities or initiatives through collaboration with executives, business partners and team members
- Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities
Skills
- Strong legal background
- Deep expertise in loan documentation
- University / college degree
- 5+ years of industry-relevant experience
- Ability to assess and effectively manage risks
- Knowledgeable of customer needs and satisfaction
- Ability to create customized customer solutions
- Ability to communicate performance statistics to internal stakeholders and senior management
- Ability to independently resolve compliance issues
- Ability to drive risk mitigation activities
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP)
- Accuracy and Attention to Detail
- Business Process Design
- Consulting
- Decision Making and Critical Thinking
- Effective Communications
- Managing Multiple Priorities
- Operational Functions
- Problem Solving
- Process Management
- Products and Services
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level; and years of service
Company Overview