[Remote] Payroll Account Manager
Note: The job is a remote job and is open to candidates in USA. Tesseon is a growing leader in the Payroll and HR Services industry with over 30 years of proven success. They are seeking an experienced Payroll Account Manager to manage client accounts, handle payroll processing, and ensure client satisfaction while providing exceptional support.
Responsibilities
- Own a portfolio of assigned client accounts as their primary Account Manager and long-term relationship owner
- Handle account-level configuration in Paycor following standard operating procedures: bank and ACH setup, time, earnings, deductions, and other account changes
- Process complex and higher-level payrolls and off-period payrolls that fall outside the regular schedule
- Guide clients through migration questions and platform how-to questions
- Scope, build, and deliver custom reports
- Own new service requests
- Manage retention and satisfaction
- Investigate and resolve escalated issues, fixing them or routing them to the right team
- Serve as backup on the client phone line behind the front-line support team
- Keep every client request in a clear, tracked state and meet first-response, resolution, and client-satisfaction targets
Skills
- Proven, hands-on Paycor experience, including running payroll, account setup, and reporting in the Paycor platform
- Strong payroll background with 3 or more years processing multi-state payroll, including complex and off-cycle runs, garnishments, PTO and accruals, and earnings and deductions
- Excellent customer service and account management, with a proven track record owning client relationships and de-escalating and resolving client issues
- Multi-state payroll knowledge and comfort with the full account lifecycle
- Accuracy and follow-through under deadline, and comfort working in a tracked, service-level-driven environment
- Experience in a payroll service bureau, multi-client, or PEO environment
- FPC or CPP certification
- Background at a major payroll or HCM provider (ADP, Paychex, Paycom, Paylocity, Paycor, iSolved, or similar)
- Familiarity with a support or ticketing tool such as Zendesk
Benefits
- Comprehensive benefits package (Medical, Dental, Vision, STD, LTD, Life, HSA/FSA, and 401k with match)
- Fully remote within the United States
Company Overview