[Remote] Remote Customer Service Specialist
Note: The job is a remote job and is open to candidates in USA. Randstad USA is a forward-thinking leader in the clean energy sector, dedicated to providing sustainable solutions and exceptional experiences for customers. The Remote Customer Service Specialist will manage inbound customer inquiries, document interactions, and collaborate with internal teams to enhance customer satisfaction.
Responsibilities
- Serve as a primary voice of our brand by managing a dynamic influx of inbound customer phone calls and emails, delivering prompt, courteous, and accurate guidance
- Meticulously track and document all customer interactions, detailed case notes, and specific resolutions directly within our CRM system to ensure seamless continuity
- Collaborate dynamically with cross-functional internal teams—including sales, operations, and billing—to streamline cross-departmental issue resolution
- Identify and flag recurring customer feedback trends, system bottlenecks, or technical issues
Skills
- A minimum of 2+ years of direct experience in the solar energy sector
- Experience managing escalated customer encounters with an innate ability to maintain composure, de-escalate tension, and establish mutual trust
- Highly disciplined and comfortable working in a fully remote environment
- Mastery of active listening, authentic empathy, clear and concise communication
Benefits
- Medical, prescription, dental, vision, AD&D, and life insurance offerings
- Short-term disability
- 401K plan (all benefits are based on eligibility)
Company Overview
Company H1B Sponsorship