[Remote] Retail Service Operations Specialist
Note: The job is a remote job and is open to candidates in USA. Talcott Financial Group is an international life insurance group that provides comprehensive risk solutions. They are seeking a Retail Service Operations Specialist to deliver superior customer service to customers and financial advisors, execute customer requests, and educate partners on annuity products.
Responsibilities
- Demonstrate professional diplomacy and deliver a positive customer service experience for inbound calls with our customers, contract owners and financial advisors
- Successfully execute customer requests while navigating a fast-paced structured environment
- Support the processing of written requests ad hoc
- Demonstrate active listening and critical thinking skills to quickly assess the customers’ request and leverage online resources to provide an appropriate solution
Skills
- Minimum of 1 year of customer service experience
- Excellent communication skills, both verbal and written
- Demonstrated capacity to develop positive and productive customer relationships
- Ability to multi-task (type and talk at the same time while navigating through multiple screens)
- Proven success working in a fast-paced and structured environment
- Ability to navigate multiple programs and effectively use online resources
- Strong preference will be given to individuals who have experience navigating multiple applications and dual monitors within a customer service environment
- Knowledge of annuities, 401k products, life insurance, mutual funds or stock market activity is preferred
- Experience with PEGA, FAST, Hexure, and FireLight is a plus
Benefits
- The base pay is just one component of Talcott’s total annual compensation for employees.
- Other compensation may include annual bonuses, long-term incentives and recognition.
- Our selected candidate will have the opportunity to work in a hybrid work arrangement at our Hartford, Connecticut office or remotely.
Company Overview