[Remote] Sales and Marketing Specialist

Note: The job is a remote job and is open to candidates in USA. Streets2Schools, Inc is a virtual behavioral health program provider dedicated to empowering individuals through transformative programs. The Sales and Marketing Specialist will support agency relationships, manage communication, and ensure efficient referral processes, playing a crucial role in the outreach team.

Responsibilities

• Serve as first point of contact for all inbound calls: agencies, probation officers, social workers, community partners
• Triage, log, and route calls to the correct team member with accurate notes and context
• Handle routine phone inquiries professionally and independently
• Monitor and triage Streets2Schools’ primary company inbox throughout your entire shift
• Route inbound referrals to the intake team promptly with complete and accurate documentation
• Identify and flag high-value partnership opportunities to Marketing Coordinator immediately, same day and same hour
• Handle routine inquiries with professional, on-brand copywriting, independently, without needing direction on every response
• Maintain inbox organization so nothing falls through the cracks during shift hours
• Create and configure new officer accounts in the Streets2Schools CCM real-time reporting portal
• Email account credentials and clear onboarding instructions to probation officers, social workers, and agency contacts
• Maintain accurate, up-to-date records of portal users organized by agency and county
• Troubleshoot basic access issues; escalate technical problems with full context
• Send referral intake forms to agency contacts on behalf of the Marketing Coordinator
• Nurture warm referral contacts through timely, professional follow-up and keeping momentum without being pushy
• Coordinate with the intake team to confirm referral receipt and track status
• Document referral activity and proactively flag stalled pipelines to the Marketing Coordinator
• Own and maintain Streets2Schools’ library of outreach materials, one-pagers, and program collateral
• Keep all materials accurate, current, and presentation-ready at all times
• Flag outdated or missing materials and draft updates for Coordinator review
• Conduct pre-meeting research on county agencies, key contacts, and organizational context before Marketing Coordinator's calls
• Draft professional follow-up emails after partner meetings for Marketing Coordinator's review and light editing
• Assist with preparation of outreach summaries and supporting documentation as needed
• Support administration of the elite Graduate Group program, including participant communications, invitations, scheduling, attendance tracking, recognition activities, and related operational tasks

Skills

• Write a professional, warm, on-brand email without being told exactly what to say
• Treat an inbox like a system: organized, prioritized, nothing slips
• Are comfortable on the phone with professionals in social services, law enforcement, or healthcare-adjacent fields
• Work independently and take full ownership of your shift without needing check-ins
• Have an eye for keeping materials organized and presentation-ready
• Care about the mission and want to understand how your work connects to client outcomes
• 1–3 years of experience in an administrative, operations, marketing, or customer-facing role
• Strong written communication skills and ability to draft professional correspondence independently
• Comfortable learning new web-based platforms and software tools quickly
• Experience in healthcare, social services, nonprofit, or government-adjacent organizations is a plus

Company Overview