[Remote] Senior Consultant Performance Analytics Auto Claims
Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company committed to making a difference and helping others achieve their goals. They are seeking a Senior Performance Analytics Consultant to evaluate operational and financial performance within the Auto Physical Damage Claims sector, transforming complex data into actionable insights and collaborating with various teams to support informed business decisions.
Responsibilities
- Analyze Auto Physical Damage Claims results to identify trends, outliers, root causes, risks, and opportunities across operational and financial performance
- Partner with leaders and stakeholders to clarify business questions, define KPIs, prioritize analytics opportunities, and translate customer needs into actionable requirements
- Develop dashboards, scorecards, reporting exhibits, and self-service analytics that support performance management, risk detection, and executive decision-making
- Use structured analytical thinking, hypothesis-driven analysis, and appropriate statistical methods to evaluate trends movement, support hypotheses and recommendations
- Connect claims results with broader business, operational, industry, market, and macro trends to help leaders understand context
- Present complex findings clearly to non-technical and executive audiences, using strong data storytelling, visual design judgment, and business-friendly language
- Collaborate with data engineering and analytics partners to improve data accessibility, quality, governance, and repeatability of reporting solutions
- Lead work independently without formal authority, manage multiple priorities, and help partners move from insight to action
Skills
- Demonstrated ability to extract, clean, integrate, analyze, and validate data from multiple sources, including large datasets
- Strong familiarity with analytics and visualization tools such as Snowflake, SQL, Tableau, Excel, ThoughtSpot, Power BI, Python, or similar tools
- Strong reporting and KPI design skills, including the ability to define, visualize, and explain metrics aligned to strategic goals
- Ability to frame business problems, question assumptions, evaluate evidence, and generate data-backed insights that are accurate, decision-ready, and grounded in business context
- Strong communication and storytelling skills, with the ability to tailor insights for executive, technical, and operational audiences
- Proven ability to build partnerships, influence without formal authority, and collaborate across Claims, Product, Actuarial, Operations, Data Science, or Transformation teams
- Comfort working in ambiguity, managing multiple priorities, and adapting as business needs, tools, and processes evolve
- Bachelor's degree preferred; experience in data analytics, performance analytics, business intelligence, or operational analytics preferred
- Degree in business Analytics, Statistics, Mathematics, or related field experience is a plus
- Experience in claims or insurance preferred; Auto Claims experience is a plus
- Understanding of Agile is a plus
- Experience using advanced analytics, automation, or AI-enabled tools to improve speed, consistency, or quality of analytics work
- Comfort reviewing and validating AI-assisted outputs, including checking for accuracy, completeness, assumptions, and business relevance
- Ability to use prompts, natural language interfaces, or AI-supported workflows to accelerate analysis, reporting, or storytelling while maintaining human oversight
- Interest in helping shape repeatable, governed analytics processes as tools and workflows continue to evolve
Benefits
- Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
- This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
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