[Remote] Senior Customer Success Manager
Note: The job is a remote job and is open to candidates in USA. SecurityScorecard is the global leader in cybersecurity ratings, helping organizations manage cybersecurity risks. The Senior Customer Success Manager will manage customer relationships, ensuring satisfaction and long-term value through strategic engagement and understanding of cybersecurity practices.
Responsibilities
- Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives
- Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains
- Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams
- Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement
- Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices
- Share insights and solutions with peers to tackle new customer challenges and drive collective team success
- Represent the voice of the customer in product feedback and service delivery discussions
- Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth
Skills
- Bachelor's degree
- 7+ years in account management, customer success, technical account management, or a similar customer-facing role
- Strong written and verbal communication skills combined with meticulous organizational skill
- Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer's perspective to drive business impact
- Proven success developing and expanding relationships with customer stakeholders, including executives
- Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals
- Ability to proactively identify customer needs and drive outcomes aligned with their business goals
- Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management
Benefits
- Stock options
- Health benefits
- Unlimited PTO
- Parental leave
- Tuition reimbursements
- Annual performance-based incentive compensation awards
- Equity
Company Overview