[Remote] Senior Customer Success Manager (DOOH & CTV)

Note: The job is a remote job and is open to candidates in USA. AC Lion Digital Executive Search is seeking a Senior Customer Success Manager to co-own and grow a portfolio of high-value agency and brand accounts. The role involves driving account growth, managing senior client relationships, and ensuring successful campaign execution across various media channels.

Responsibilities

• Own senior client relationships and act as a trusted strategic advisor across omnichannel media, including OOH, DOOH, CTV, and programmatic
• Drive account growth through renewals, upsells, and expansion—consistently identifying new opportunities within existing partnerships
• Lead client-facing RFP strategy and communications, partnering with internal teams to shape thoughtful, data-backed responses and media plans aligned to client KPIs
• Guide campaign execution in partnership with internal teams, ensuring strong performance, pacing, and delivery—while maintaining a focus on outcomes over process
• Translate complex performance data into clear, compelling narratives and actionable recommendations for senior stakeholders
• Collaborate closely with operations, product, and sales to deliver a seamless and best-in-class client experience
• Stay ahead of industry trends across OOH, DOOH, CTV, and programmatic, proactively bringing new ideas and opportunities to clients

Skills

• 5+ years of experience in programmatic media, client success, or account leadership roles supporting agencies and brands
• Deep expertise in DOOH, with strong fluency across advertising platforms and planning tools, CTV, major DSPs, SSPs, and broader omnichannel media
• A proven track record of growing strategic accounts and meeting or exceeding revenue goals
• Strong executive presence with the ability to influence and build trust with senior stakeholders
• A detail-oriented, data-driven approach paired with a bias toward action, ownership, and accountability
• Willingness to travel up to 25% for key client engagements
• A commercial mindset or sales acumen is strongly preferred

Benefits

• Remote, US
• Willingness to travel up to 25% for key client engagements
• High-accountability, high-reward environment: Success is recognized, and strong performers have clear paths to grow
• Collaborative culture: Work alongside a team that values accountability, trust, and showing up for one another
• People-first leadership: Be part of a team led by thoughtful, high-integrity individuals who prioritize doing great work with good people

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