[Remote] Senior Manager, Customer Strategy and Success
Note: The job is a remote job and is open to candidates in USA. Oshi Health is a virtual digestive health practice on a mission to transform GI care. They are seeking a Senior Manager, Customer Strategy and Success to lead client implementation and oversee account management for partners, focusing on data storytelling and relationship-building to drive growth.
Responsibilities
- Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
- Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
- Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
- Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
- Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
- Influence key stakeholders through clear, confident external communication and cross-functional alignment
Skills
- 3–5 years of relevant experience post-undergraduate, with demonstrated progression in your field
- Proven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholders
- Strong analytical skills with hands-on experience pulling data and building narratives through data storytelling
- Exceptional cross-functional coordination — detail-oriented, organized, and a clear communicator
- Healthcare or digital health experience
- Familiarity with QBR preparation and delivery
- Experience in a high-growth, mission-driven, or startup environment
Benefits
- Plus meaningful equity
- Employer-sponsored medical, dental, and vision plans
- Unlimited PTO + 13 paid company holidays
- Access to a “Life Concierge” through Overalls, because life happens
- Tailored professional development opportunities as we scale
- Virtual team events, monthly DEIB activities, and recognition of personal and professional accomplishments
- Remote-first flexibility, work from home anywhere in the US
Company Overview