[Remote] Sr Field Services & Operations Associate
Note: The job is a remote job and is open to candidates in USA. Aegon is a financial services company seeking a Sr Field Services & Operations Associate to support their Transamerica Financial Advisors (TFA). The role involves processing operations functions on the Fidelity National Financial Services platform and providing guidance to financial professionals on the Wealthscape platform.
Responsibilities
- Support business processing on the Fidelity National Financial Services (NFS) Wealthscape platform
- Provide guidance and training to financial professionals on platforms/technologies, processes, compliance, best practices, etc
- As a member of the Call Center, respond to requests for trading, account maintenance, order entry, platform navigation, cashiering functions, opening and closing accounts, etc
- Provide support and guidance for the Wealthscape platforms
- Produce reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas for optimization
- Partner with NFS Middle Office on account management services
- Identify and develop operational impact metrics, including collecting, analyzing, and reporting
- Keep up to date on rules and regulations governing firm procedures
- Identify and develop operational service improvements
Skills
- Bachelor's degree in finance or business, or equivalent work experience
- Five years of securities/financial services experience in call center and operations roles
- Detailed knowledge and expert processing proficiency on the NFS Wealthscape platform
- Demonstrated experience utilizing Avaya or similar telephony management system
- Thorough knowledge of securities products, FINRA, SEC, and DOL regulations
- Ability to analyze complex issues and recommend solutions
- Excellent written and oral communication and interpersonal skills
- Attention to detail and ability to prioritize multiple responsibilities
- Proficiency using MS Office, including advanced Excel skills
- Experience with Wealthscape and Envestnet platforms
- Series 7 and 24 preferred
Benefits
- Annual Bonus of 7.5% based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion
Company Overview