[Remote] Sr. Platform Engineer I
Note: The job is a remote job and is open to candidates in USA. Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. The Sr. Platform Engineer I will be responsible for maintaining platform reliability, implementing infrastructure automation, and supporting customer onboarding while ensuring high availability and efficiency in platform services.
Responsibilities
- Maintain 99.9% uptime for critical platform services
- Reduce mean time to resolution (MTTR) for platform incidents by 20%
- Implement automated recovery mechanisms for common failure scenarios
- Achieve 100% infrastructure-as-code coverage for new deployments
- Reduce deployment time by 30% through CI/CD pipeline optimization
- Implement GitOps workflows for all production environments
- Support successful onboarding of new customers on the Fabric platform
- Enable EA (Enterprise Archive) tenant deployments with minimal lead time
- Develop and maintain self-service capabilities for common provisioning tasks
- Establish reliable US-timezone oncall coverage for platform services
- Enable follow-the-sun support model with seamless handoffs between regions
- Achieve sub-30-minute response time for P1/P2 incidents during US hours
Skills
- 4+ years of professional experience in platform engineering, DevOps, or Site Reliability Engineering roles
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience
- Demonstrated hands-on experience managing production AWS environments at scale
- Proven track record of Kubernetes cluster administration and troubleshooting
- Experience implementing and maintaining Terraform-based infrastructure
- Background in CI/CD pipeline development and release engineering processes
- Prior oncall experience with demonstrated incident response capabilities
- Experience working in distributed, global team environments
- Experience with service mesh technologies (Istio, Linkerd, or equivalent)
- Background in GitOps methodologies (ArgoCD, Flux)
- Exposure to secrets management solutions (HashiCorp Vault)
- Multi-region or multi-account AWS architecture experience
- Prior experience in follow-the-sun support models
- Familiarity with enterprise compliance and security requirements
Benefits
- Healthcare insurance: We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses.
- Stock options.
- Personal time off: A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements.
- 401K Match: Smarsh provides a 4% 401K match for which employees are fully vested on day one.
- Sabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service.
- Recognition: We’re big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition.
Company Overview
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