[Remote] Staff Technical CSM, Strategic Accounts
Note: The job is a remote job and is open to candidates in USA. Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. They are seeking a Staff Technical Customer Success Manager to support a focused portfolio of strategic customers, acting as a trusted advisor to help them realize measurable business value from Cloudinary's offerings.
Responsibilities
- Think strategically and execute with discipline
- Build trust with technical teams, business stakeholders, and executives
- Can move between technical details and business outcomes without losing the audience
- Are proactive about identifying risk, surfacing blockers, and driving resolution within your scope
- Communicate clearly under pressure
- Partner effectively with Account Managers on renewals and expansion strategy
- Look for patterns across customers and turn them into repeatable improvements
- Support and guide peers through informal coaching and knowledge sharing
- Are comfortable owning outcomes in ambiguous, high-stakes situations
Skills
- 5+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, Professional Services, or a similar customer-facing technical role
- Experience managing strategic, enterprise, or high-value customer relationships
- A strong track record of driving adoption, measurable value, retention, and account growth
- Experience partnering with Account Management, Sales, Product, Support, and other cross-functional teams
- Demonstrated ability to manage complex customer situations involving multiple stakeholders, ambiguity, risk, and business impact
- Strong executive communication skills, including the ability to summarize complex issues, frame trade-offs, and make clear recommendations
- Technical fluency with SaaS platforms, APIs, web technologies, digital experiences, media workflows, DAM, CMS, eCommerce, or adjacent technologies
- Ability to deliver clear customer-facing product demonstrations and connect product capabilities to business outcomes
Benefits
- Awesome technology
- Top-talent peers
- 100% sponsored medical, dental, and vision plans for employees & family
- HSA company contribution
- Matching 401k program
- Robust vacation & wellness policy
- Annual development stipend
- Catered lunches or a food stipend
Company Overview
Company H1B Sponsorship