[Remote] Strategic Account Manager
Note: The job is a remote job and is open to candidates in USA. Cadmium is a fast-growing, people-first SaaS company that provides solutions for event management and continuing education. As a Strategic Account Manager, you will partner closely with customers to align Cadmium’s products with their strategic objectives and help them maximize the potential of the learning and event platform.
Responsibilities
- Consistently meet or exceed monthly assigned quota
- Manage a portfolio of current customers and partners for renewal, upsell, and cross-sell
- Find new logo opportunity through management of strategic partner relationships
- Cultivate and maintain excellent relationships by using a consultative approach
- Report on the status of accounts and transactions
- Maintain timely documentation within HubSpot of customer contact and activity data
- Accountable for sales metrics, accurate forecasting, regular monthly revenue delivery, and the implementation of agreed account and business plans
- Collaborate with Marketing to develop an effective plan for accounts, to include events, seminars, and roadmap sessions
- Promote Cadmium’s products, maximize brand recognition and mindshare at all levels, and publicize success stories
- Develop and maintain expert-level knowledge about Cadmium’s products and services
- Maintain a deep understanding of pricing and product configuration alternatives to design solutions for customers and demonstrate our solutions
- Work in close collaboration with Operation team members to ensure operational excellence on your clients’ projects
- Produce estimates/SOWs/proposals as needed to add or renew products
- Attend industry related tradeshows and visit clients on a regular basis
- Attend company sponsored training sessions, meetings, and events as required
- Resolve conflicts and provide solutions to customers in a timely manner
- Build rapport with customers via phone conversations, attendance at industry events, holding annual strategic business reviews with larger clients and visiting their place of business
Skills
- Demonstrated ability to meet quota and adapt to changing environments
- 5+ years of successfully selling software and services
- Bachelor's Degree in business, marketing, technical or related field, MBA is a plus
- Proven ability to integrate knowledge across disciplines to include relationship management, consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
- Validated ability to build a strategic sales plan, prioritize, and execute as planned
- Track record of selling using a 'solutions-oriented' approach that uses consultative sales techniques
- Experience working with Event Management or Learning Management Technology a plus
- Experience using Hubspot platform for tracking leads and pipeline is a plus
- DES, CMP, CEM or similar meetings industry qualifications are a plus
- CASE (Certified Association Sales Executive) certification a plus
Company Overview