[Remote] Talkdesk Project Manager
Note: The job is a remote job and is open to candidates in USA. PMO Partners, LLC is seeking an experienced Project Manager to lead the final phase of a critical Talkdesk migration for a healthcare system. The role involves managing project scope, schedule, and budget while driving the project through successful completion and ensuring high client satisfaction.
Responsibilities
- Assume ownership of an active Talkdesk migration project and lead it through successful completion
- Partner with client stakeholders, technical teams, vendors, and executive leadership to maintain project momentum and remove roadblocks
- Manage project scope, schedule, budget, risks, issues, dependencies, and resource planning
- Lead project meetings, executive status updates, steering committees, and client communications
- Coordinate testing, deployment, cutover planning, telecom decommissioning, and post-go-live stabilization activities
- Drive migrations from legacy telephony/contact center platforms to Talkdesk CCaaS while minimizing disruption to business operations
- Develop project documentation, executive presentations, meeting materials, and client deliverables
- Facilitate cross-functional collaboration while keeping project teams aligned, motivated, and accountable
- Identify project risks early, develop mitigation strategies, and resolve issues quickly
- Support or lead RFP/RFI responses and vendor coordination as needed
- Successfully deliver projects on time, within scope, within budget, and with a high level of client satisfaction
Skills
- 5+ years of Project Management experience
- 3+ years of consulting experience
- Talkdesk implementation or migration experience (required)
- Experience leading enterprise telecom, contact center, or CCaaS transformation projects
- Experience managing migrations from legacy/analog phone systems to Unified Communications (UC) and CCaaS platforms
- Experience with telecom system decommissioning and contact center deployment activities
- Ability to quickly assess project health, identify risks, and execute with minimal onboarding
- Strong leadership skills with the ability to motivate teams, resolve conflicts, and influence stakeholders across technical and business functions
- Experience managing project budgets, timelines, scope, dependencies, and vendor relationships
- Excellent analytical, organizational, and problem-solving skills with strong attention to detail
- Outstanding written, verbal, presentation, and executive communication skills
- Strong working knowledge of Microsoft Office and Microsoft Teams
- Ability to manage multiple priorities and projects simultaneously
- Willingness to travel up to 25%
- Healthcare experience, including at least three years supporting healthcare organizations with project management, change management, or process improvement initiatives
- Experience with Microsoft Teams Voice implementations
- Solid understanding of healthcare operations, healthcare applications, and IT infrastructure
- Experience developing, responding to, or managing RFP/RFI processes
- Experience deploying Talkdesk CCaaS solutions in enterprise healthcare environments
- PMP certification preferred
Company Overview