[Remote] Technical Account Consultant (Payroll)
Note: The job is a remote job and is open to candidates in USA. Rippling is a company that provides a comprehensive platform for managing HR, IT, and Finance. As a Technical Account Consultant, you will engage with customers to offer expert guidance on payroll and financial products while ensuring their success and satisfaction with the platform.
Responsibilities
- Provide Hands-On Customer Support: Engage in 3-4 hours of direct customer calls daily to provide in-depth technical assistance and strategic guidance on Rippling’s payroll and financial products
- Deepen Product Expertise: Become a go-to resource on all things payroll, time and attendance, time off, and accounting integrations, solving complex, interdependent problems
- Drive Adoption: Partner with clients to increase their use of key features, consult on best practices, and help them seamlessly integrate Rippling into their business operations
- Ensure Customer Success: Act as a project manager for your engagements, guiding customers to ensure they feel supported and confident with our platform
- Act as an Advocate: Thoughtfully advocate for customer needs by working closely with internal product and engineering teams to influence our product roadmap
Skills
- 3+ years of SaaS experience in a customer-facing role like account management, consulting, or technical support
- Experience in the payroll or HR technology industry, with a background in managing or implementing payroll, time and attendance, or other financial systems
- Strong communication skills: The ability to explain complex technical and financial scenarios in simple, clear, and concise written or verbal communication
- Ruthless prioritization and exceptional time management skills; you're a master at juggling multiple tasks without dropping the ball
- Passion for helping customers and colleagues succeed
- Strong attention to detail and a knack for solving intricate problems
- Confidence with hands-on technical support in a fast-paced environment
Benefits
- Benefits
- Equity
Company Overview
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