[Remote] Technical Service Account Manager
Note: The job is a remote job and is open to candidates in USA. IFF is a global leader in flavors, fragrances, food ingredients, and health & biosciences. The Technical Service Account Manager in Grain Processing will provide technical service to existing and new customer accounts, focusing on enzyme and yeast applications, while collaborating with sales teams and conducting plant visits.
Responsibilities
- Provide specialized technical and scientific support for enzyme and yeast applications in customer environments
- Collaborate with sales teams during customer meetings, trainings, and onsite visits
- Serve as an internal technical expert on assigned product lines, applications, and limitations
- Conduct routine plant visits to perform process audits, lab analysis, and performance optimization
- Analyze process and laboratory data to identify improvement opportunities and make recommendations
- Develop tools or models to enhance data analysis and technical decision‑making
- Deliver customer training on product selection, application, and optimization
- Provide post‑sale technical troubleshooting during product testing and implementation
- Support account planning and identify business development opportunities from a technical and commercial perspective
Skills
- Bachelor's or Master's degree in a scientific or technical discipline (Biology, Microbiology, Chemistry, Engineering, or related)
- 3–4 years of experience in an industrial biotechnology environment (enzymes, food, fuel alcohol, or similar)
- Strong analytical and problem-solving skills with the ability to interpret technical data
- Proficiency with Microsoft Office
- Customer-focused mindset with strong relationship-building skills
- Self-motivated and results-oriented, able to work independently
- Strong organizational skills and ability to prioritize in a dynamic environment
- Ability to collaborate effectively across Sales, Marketing, and R&D
- Willingness to travel 50% or more
- Experience with JMP or other statistical software
- Hands-on experience supporting fermentation or enzyme-driven industrial processes
- Prior success in a customer-facing technical or application support role
- Ability to translate complex technical insights into clear, actionable customer recommendations
Benefits
- Training opportunities
- Learning and development programs from day one
- Our benefit package includes medical, dental, vision, 401k, vacation, holidays, 16 weeks paid parental leave (maternity and paternity) and an annual bonus plan.
Company Overview
Company H1B Sponsorship