[Remote] Telecom Client Account Manager
Note: The job is a remote job and is open to candidates in USA. BlackFin Square is a high-impact facilitator of global network and infrastructure services, delivering solutions across multiple vendors and platforms. They are seeking a Proactive Client Account Manager to drive client retention, manage commercial relationships, and optimize technology for a portfolio of high-value enterprise accounts.
Responsibilities
- Drive Proactive Planning: Act as the Proactive Lead for a portfolio of high-value enterprise accounts. You will move beyond simple "check-ins" to drive client retention by creating and executing forward-looking Account Plans and leading Annual Business Reviews
- Master the Contract Lifecycle: Take full ownership of commercial relationship. You are responsible for ensuring all Service Contracts are valid, executed, and proactively managed 90 days prior to expiration
- Operational Precision: Serve as the escalation point for various customer telecom-related requests. You will manage and maintain your book of business in our our internal CRM with accuracy
- Navigate the Channel: Manage the complex relationships between Clients, Carriers, and Partners (Agents/Master Agents) to ensure seamless delivery and dispute resolution
- Drive Technology Optimization: Proactively audit client infrastructure to recommend upgrades or consolidations in Voice, Data, and Internet services
Skills
- 5+ years of Account Management in Telecommunications, with a focus on retention and lifecycle management
- Demonstrated experience working within the Indirect Sales Channel (supporting Agents, Partners, or Master Agents)
- Solid experience with the implementation and management of Voice, Data, and Internet technologies (DIA, MPLS, SD-WAN, VoIP/SIP, uCaas, cCaaS)
- Proven ability to read, interpret, and negotiate commercial Service Contracts and Service Orders (MSAs/SOF)
- Demonstrated self-starter who can manage their own data entry, reporting, and inventory audits without administrative support
Benefits
- Work from home! We are a remote-first culture that values output over office hours.
- Very competitive comp/benefits plan! Includes a strong base salary plus a performance-based Quarterly Bonus Opportunity.
- Stability of a highly profitable global organization with a fast-paced agile environment! You will have direct access to leadership and the ability to make an immediate impact without bureaucratic red tape.
Company Overview
- BlackFin Square is a Provider of a hosted, tailored and managed solution using UCaaS It was founded in 1996, and is headquartered in Roswell, Georgia, USA, with a workforce of 11-50 employees. Its website is http://www.blackfinsquare.com/.
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