Revenue Assurance Investigator job at Eversource Energy in East Springfield, MA, Hadley, MA, Pittsfield, MA

Title: Revenue Assurance Investigator (Hybrid) Location: East Springfield, MA Hadley, MA Pittsfield, MA Job Description: Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.). Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change. Responsible for conducting Revenue Protection investigations. Includes development and documentation of all case materials (detailed case records, evidence, depositions, affidavits, company and public records, etc.). Works closely with other departments, including Legal, Meter Service, Corporate Communications and Regulatory. Supports the development of new internal and external strategies and participates in the implementation change management process. Assists in developing uniform policies, procedures, practices, and standards to address theft of energy and/or revenue loss situations. Essential Functions: Builds networks with Law Enforcement Agencies, other utilities and other theft of service organizations to share information, new techniques, software programs, etc., involving diversion and theft. Conducts all phases of revenue recovery investigations including the attainment of depositions and supporting data for both judicial and administrative processing as well as fact-finding from Company and Public records related to theft of service cases. Provides support to field personnel to resolve revenue protection cases involving diversion or meter tampering. Provides guidance, training and technical assistance to field and staff personnel regarding energy theft investigations. Works with supervision to resolve complex issues related to Revenue Protection cases. Assists in developing, establishing and maintaining uniform policies, procedures, practices, and standards to identify and/or prevent energy theft or other type of revenue loss. Works with Law Enforcement Agencies (LEAs), legal counsel, judiciary representatives, other utilities and organizations critical to successful resolution of cases. Prepares legal documents including affidavits and complaints on behalf of Eversource. Acts as an expert witness as required including testifying on behalf of the Company in civil and criminal proceedings. Participates in the development of new Revenue Protection initiatives and the change management process for implementation. Qualifications: Technical Knowledge/Skill: Understanding of civil, criminal, and business bodies of law. Knowledge of electric and/or gas meter systems, electric service requirements, National Electric and Safety Codes, Customer accounting systems and Corporate Safety Manual. Thorough understanding of confidentiality practices and union practices and procedures. Must have strong analytical and problem solving skills as well as the ability to interpret complex information. Must have excellent written and oral communication skills. Must be capable of compiling case investigations accurately, thoroughly and in a timely manner. Must be able to act as a liaison and to work effectively with various organization levels within and outside of the Company. Must have a strong detail orientation as well as the ability to be thorough and precise. Demonstrated skill with MS Office applications such as Word and Excel. Education: A BS degree in engineering, business or the equivalent. Experience: Three (3) or more years of related experience are required. Candidate should possess knowledge of electric and/or gas metering systems. Past exposure to security and intelligence training with emphasis on investigative, observation, and surveillance skills preferred. Licenses & Certifications: Valid Motor Vehicle Operator License is required. Working Conditions: Must be available to work emergency restoration assignment as required. Must be available to travel betw