Sales Account Manager - Europe

Job Title: Sales Account Manager - Europe Department: Sales Location: Remote - Anywhere within Europe Reports To: Regional Sales Leader - Europe Type: Part-time 25 hours per week with opportunity to increase hours over time. Language Requirements: Business level English is require in this role. Additional language skills will be considered an asset in this role. Compensation: Hourly rate based on hours worked weekly. Additional performance bonuses on debt collections, client retention, and upsells. Job Overview: The Account Manager plays a pivotal role in the Properstar Sales Department, acting as a strategic liaison between the company and its active client base. This role ensures that client accounts are well-managed, payments are up to date, product value is clearly communicated, and opportunities for account expansion are pursued. You will support the sales team by nurturing long-term client relationships, assisting with onboarding and product demonstrations, and managing cancellations and debtor issues in your assigned market. Key Responsibilities & Tasks: Key Account - Client Relationship Management Maintain and grow relationships with key clients through regular outreach, ensuring a high level of satisfaction and engagement. Tasks: Conduct monthly check-ins via phone or email with assigned clients. Maintain clear communication records in HubSpot after every interaction. Respond promptly to client queries and feedback. Build rapport with top-tier accounts and maintain regular engagement with mid-tier clients. Account Oversight & Payments Monitor accounts to confirm services are active and paid. Follow up on outstanding invoices and manage any payment-related concerns. Tasks: Monitor payment status of active client accounts. Liaise with the Finance or Billing team on overdue accounts and payment issues. Follow up directly with clients to resolve billing questions and encourage timely payments. Document all payment follow-ups and outcomes in HubSpot. Sales Support & Upselling Identify upselling opportunities within the existing client base. Recommend and facilitate upgrades to higher-tier products or services where applicable. Tasks: Analyze account usage and listing performance to identify upgrade opportunities. Present product or service upgrades to clients during calls or meetings. Collaborate with Sales Team members to close upsell opportunities. Client Onboarding & Product Demonstrations Coordinate onboarding processes for new clients, including product walkthroughs and training sessions. Tasks: Schedule onboarding sessions for all new clients within the first week of activation. Facilitate product demonstrations and training via Zoom or video calls. Share helpful onboarding materials and follow-up resources. Track onboarding progress and ensure clients complete all initial setup steps. Client Retention Proactively safeguard the existing client base by identifying at-risk accounts early and taking action to renew, re-engage, and retain clients before they churn. Tasks: Monitor renewal dates and engagement signals to identify accounts at risk of churn. Reach out to at-risk clients with tailored retention offers or solutions. Conduct renewal conversations ahead of contract or subscription end dates. Track retention outcomes and reasons for churn in HubSpot to inform future strategy. Cancellation & Debtor Management Review and process cancellation requests in line with company policies. Oversee the bad debtors process in your market and engage with clients to resolve issues where possible. Tasks: Monitor and respond to all incoming cancellation requests for your assigned market. Conduct client exit interviews or cancellation follow-up calls where applicable. Attempt to retain clients through troubleshooting or downgrade alternatives. Work with the Debtors process team to flag problematic accounts and escalate where needed. Account Analysis & HubSpot Task Management Regularly review client accounts in HubSpot, complete associated tasks, and flag opportunities for sales or account retention actions. Tasks: Review account activity, product usage, and engagement signals weekly. Complete all automated and manually assigned tasks in HubSpot related to account health. Identify and flag accounts showing churn risk or upsell potential. Maintain updated records, lifecycle stages, and contact properties in HubSpot.