Senior Client Success Manager 3

Company Overview At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference.

Job Description

This is a full-time, remote position with travel based on account needs and internal meetings. Travel is generally expected to be approximately 20% to 30%, depending on the assigned book of business and customer requirements. This position offers base salary plus a bonus/ commission structure. Perks: Opportunity to work with a collaborative team across Apricus Specialty Solutions and the broader Enlyte family of businesses, exposure to cross-functional partnership with client success, data and analytics, and leadership teams, and the ability to build strong customer relationships while helping grow strategic accounts. Join our team and help drive meaningful client outcomes. As a Senior Client Success Manager, you will be responsible for managing a designated book of business, strengthening customer relationships, and supporting account growth across Apricus Specialty Solutions. In this role, you will be: Manage assigned customer accounts and serve as a key relationship partner across multiple stakeholder levels, including leadership, claims teams, and adjusters. Responsible for creating loyal customers through a proactive, consultative approach that helps our clients maximize their experience in order to achieve their business goals. Ensures client awareness and understanding of applicable product elements, business practices, and contractual implications. Responsible for increasing renewal sales for their assigned region or account(s). Prepare for and participate in customer meetings, stewardship discussions, and presentations delivered virtually and, when needed, in person. Must meet sales objectives such as quota and productivity requirements. Educates clients on best practices and encourages successful product adoption. Build and maintain strong client relationships to support retention, satisfaction, and long-term account growth. Partner closely with internal Enlyte teams, including CMO client success partners and data and analytics resources, to align on strategy and customer needs. Conduct regular outreach and engagement with customers to maintain visibility, strengthen partnerships, and support pull-through. Contribute to a team-oriented environment while also working independently to manage priorities, account activity, and follow-up actions.

Qualifications

Education: Bachelor's degree preferred. Experience: 5 years of experience in workers compensation, account management, client success, sales, customer retention, or related relationship-driven roles preferred. Significant relevant industry experience may be considered in place of a degree. Skills: Strong interpersonal, communication, presentation, and relationship-building skills. Ability to grow and retain accounts, work independently as a self-starter, stay organized, and collaborate effectively with internal teams. Professional presence and the ability to engage a variety of stakeholders. Familiarity with Salesforce, Microsoft Office tools, and comfort using AI-enabled tools in day-to-day work. Travel: Must be able to travel as needed for customer meetings, account support, and internal meetings. Internet: Must have reliable internet access for a remote work environment.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $81,000 - $100,000 annually, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-EG1 #LI-Remote