Senior Customer Success Manager – Driving Growth and Sustainability in the Food Industry

At careerzynith, we're on a mission to revolutionize the global food system by optimizing the way food is sold, ordered, distributed, and financed. Our cutting-edge AI-focused software connects distributors with their customers to operate waste-free and efficiently. As a Senior Customer Success Manager, you'll play a pivotal role in driving growth and sustainability in the food industry, working closely with our team to deliver value to distributors throughout the partnership lifecycle.

About careerzynith

careerzynith is a leading innovator in the food technology space, dedicated to creating a more sustainable and efficient food system. Founded in 2018 in Berlin, we've grown to become a team of over 200 passionate individuals across Europe and the US. With a valuation of $1.2 billion and backed by top investors like Bessemer Venture Partners, Insight Partners, Coatue Management, and LeftLane Capital, we're committed to making a lasting impact on the industry.

Meet Your Team

Our Customer Success team at careerzynith is a dynamic and collaborative group of professionals who strive to deliver exceptional value to our distributors. We're responsible for digitizing food service distributors with our AI technology and digital ordering solutions, enabling them to run more profitable and less wasteful businesses. As a Senior Customer Success Manager, you'll join a team that's passionate about making a difference in the food industry.

Roles & Responsibilities

As a Senior Customer Success Manager, you'll be responsible for:

• Managing and owning the execution of premium supplier distributor relationships, driving revenue growth and ensuring customer satisfaction
• Taking ownership of our enterprise accounts in the German market, developing and executing strategies to drive growth and retention
• Supporting account executives during the negotiation stage and taking ownership of relationships once commercial agreements have been signed
• Preparing and leading trainings for new partners to ensure a seamless onboarding process
• Spending 1-2 days on site with vendors as they launch our careerzynith AI proposition, ensuring their team is fully equipped to integrate the product into their daily operations
• Upselling new propositions and agreeing on contract renewals with existing partners
• Liaising between partners and cross-functional internal teams, such as integrations, to ensure timely delivery of our solutions according to partner needs
• Sharing vendor learnings and feedback with the product and marketing team to drive activities toward acquisition and engagement

Who We're Looking For

We're seeking a highly motivated and experienced Senior Customer Success Manager who can drive growth and sustainability in the food industry. The ideal candidate will have:

• 4+ years of experience in an externally-facing project management or customer success role
• Experience managing complex, enterprise accounts
• A strong work ethic with a motivation to always improve and grow for yourself and the team
• A can-do attitude, willing to roll up your sleeves, and get things done
• Excellent relationship-building and communication skills, able to articulate complex technical solutions to internal and external stakeholders
• Strong attention to detail, setting, and maintaining high standards
• Fluency in German (written and spoken)
• A team-first mentality and a passion for making a difference in the food industry

Career Growth Opportunities and Learning Benefits

At careerzynith, we're committed to helping our employees grow and develop their careers. As a Senior Customer Success Manager, you'll have access to:

• Regular training and development opportunities to enhance your skills and knowledge
• Mentorship from experienced professionals in the industry
• Opportunities to work on high-impact projects and initiatives
• A dynamic and collaborative work environment that encourages innovation and creativity
• A competitive salary and benefits package, including health insurance, retirement plan, and paid time off

Work Environment and Company Culture

careerzynith is a fast-paced and dynamic work environment that's passionate about making a difference in the food industry. Our team is committed to:

• Delivering exceptional value to our distributors
• Driving growth and sustainability in the food industry
• Collaborating and innovating together to achieve our mission
• Embracing hard work, humility, and a team-first mentality
• Celebrating our successes and learning from our failures

Compensation, Perks, and Benefits

careerzynith offers a competitive salary and benefits package, including:

• A base salary of €80,000 - €100,000 per year, depending on experience
• A performance-based bonus structure
• Health insurance and retirement plan
• Paid time off and flexible working hours
• Access to cutting-edge technology and tools
• A dynamic and collaborative work environment that encourages innovation and creativity

How to Apply

If you're a motivated and experienced Senior Customer Success Manager who's passionate about making a difference in the food industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at careerzynith. Apply for this job