Senior IT Service Specialist

Regional It Technical Support Regional IT; Provides Remote; On-Site; or Depot Technical Support to Fedex Operations Staff; Fedex Customers; & 3Rd Party Organizations in the Diagnostics; Maintenance; & Support of all Electronic Technologies; Networks; & Software Applications Deployed; Performs Technical Support Problem Resolution & Provides Input to the Isolation & Resolution of Component; Network; Hardware; & Software Problems

What You Will Do

Responsible for providing technical support remotely or on-site to FedEx operations staff, customers, and third-party organizations, diagnosing, maintaining, and resolving issues related to electronic technologies, networks, and software applications to minimize disruption and ensure optimal performance. The role also involves utilizing troubleshooting techniques, interacting with stakeholders, documenting activities, and providing training to users, effectively addressing technical support needs and promoting proper usage of electronic technologies and software applications within the FedEx network.

• Provide technical support remotely, on-site, or at station locations to FedEx operations staff, customers, and third-party organizations.
• Diagnose and perform maintenance on electronic technologies, networks, and software applications deployed within the FedEx network.
• Resolve technical support problems and contribute to isolating and resolving issues related to components, networks, hardware, and software.
• Address incidents reported by users, ensuring timely resolution and minimal disruption to operations.
• Utilize troubleshooting techniques to identify and address technical issues, ensuring optimal performance of electronic systems and software applications.
• Interact with customers and stakeholders to understand and address their technical support needs effectively.
• Document technical support activities, including problem resolution steps, for reference and future troubleshooting.
• Provide training and education to users on the proper use of electronic technologies and software applications.
• Act as local first point of contact for contract management and negotiation.
• Translator for regional teams for local communication, especially with local telco & vendors.

You Will Be A Great Fit If You

• Education: Bachelor's degree in computer science, engineering, information systems or related field.
• Experience: Minimum five (5-7) years Relevant work experience in installing, maintaining and diagnosing failures in information technology, voice and data communications or IT systems based on the following number of years:
• Fluency in English
• Basic network background is preferred
• Analytical Skills
• Problem Solving Skills
• Judgement & Decision Making Skills
• Influencing & Persuasion Skills
• Interpersonal Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances. Our Company FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding. Our Philosophy The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.