Strategic Account Manager (SaaS) | Remote EST Time Zone USA

We are looking for a driven Strategic Account Manager (SaaS) to join our North America team and take ownership of a portfolio of enterprise SaaS customers in regulated industries. In this role, you will focus on growing and expanding existing customer relationships, unlocking new opportunities within global organizations, and driving revenue through strategic account development. You will play a key role in scaling our presence in the US market by expanding into new sites, business units, and stakeholders across some of the world’s leading pharmaceutical and manufacturing companies. Your tasks Own and grow a portfolio of existing SaaS customers with a strong focus on expansion, upselling, and long-term account development Build and maintain strong relationships with key stakeholders across operations, quality, and IT Identify and drive new opportunities within existing accounts (new sites, plants, business units) Develop and execute strategic account plans to maximize long-term revenue potential Partner closely with Customer Success, Implementation, and Product teams to drive adoption and customer value Lead commercial discussions including renewals, expansions, and contract negotiations Support value-based product demonstrations and position our solution in complex manufacturing environments Your profile 5+ years of experience in B2B SaaS or technology sales (Account Management / Account Executive) Proven track record in growing existing accounts and driving expansion revenue Experience working with complex B2B customers (enterprise or mid-market) Background in regulated industries (pharma, biotech, medtech, manufacturing) is a plus, not a must Strong communication and stakeholder management skills Structured, proactive, and results-driven mindset Experience with CRM tools such as HubSpot or similar Nice to have:Experience in manufacturing, industrial software, or life sciences environments Understanding of production, operations, or quality processes Our offer What’s in it for you! Competitive base salary + uncapped commission (OTE) High ownership of your accounts and direct impact on revenue growth Opportunity to work with enterprise customers in pharma, biotech, and manufacturing Fully remote setup with close collaboration across US and European teams A fast-growing SaaS company with strong product-market fit in a highly relevant industry A secure job in a professional environment with friendly and open-minded colleagues Healthy and good work life balance with flexible working hours A high degree of personal responsibility and opportunities for further development and training Ready for the challenge? You want to become part of our team? Then apply directly via the button "Apply now"! Contact person You still have questions? Then get in touch with our Managing Director North America Felix Monschein! About us We, eschbach GmbH with headquaters in Bad Säckingen & eschbach North America Inc. with offices in Boston, USA, help our customers digitally transform their operations by providing them with our Plant Process Management solutions. Our people-centered enterprise platform, Shiftconnector®, is the only software specifically designed for the process industry. For nearly 20 years, we have worked with global leaders in the chemical and pharmaceutical industry to continuously develop more advanced features that are designed for customers who need to optimize operations, ensure safety and increase performance. Since the release of Shiftconnector in 2005, we have been working to lead the industry forward by rethinking how people in process industries communicate, collaborate, manage workflows and drive improvement.