Supervisor Referral Management
Work From Home Work From Home Work From Home, Indiana 46544 The Referral Management Supervisor is key for the daily supervision of a team responsible for initiating prior authorizing, and scheduling of internal, incoming, and outgoing referrals. In this role you will oversee the daily operations and activities to ensure goals and objectives of referrals are met. You will guide and support staff in upholding current and standardized referral policies and workflows on a daily basis. WHO WE ARE Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve. WHAT YOU CAN EXPECT Ensure current and standardized referral policies and workflows are followed and utilized on a regular basis. Supervise, direct, train, and evaluate the performance of all Referral Coordinators. Ensure that referral and prior authorizations are processed in a timely manner. Effectively schedule staff to provide optimum coverage with available resources to meet department goals relating to production and quality. Manage escalated issues received from clinical teams, patients, and providers. Evaluate and actively solve problems related to referral management, prior authorizations, and patient scheduling. Manage timecards and maintain attendance records in accordance with policy and department expectations. QUALIFICATIONS Required High School Diploma/GED 2 years Supervisor experience in referral management or an equivalent role Preferred Associate's Degree Healthcare Administration or Business Administration TRAVEL IS REQUIRED: Never or Rarely JOB RANGE: Supervisor Referral Management $56,388.80-$73.299.20 INCENTIVE: Not Applicable EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.