Systems Administrator Dallas , Texas , United States | Managed Services | Full-time | Fully remote
Job Description:
- Must be able to support all aspects of network infrastructure and Microsoft platforms
- Must have competent and current understanding of windows server 2016 or higher Active Directories, domain infrastructure to include identity management, server setup and management, Network administration with top-notch troubleshooting and results-oriented technical skills
- Server configuration, support, troubleshooting, maintenance
- Manage servers, including e-mail, print, and backup servers and their associated operating systems and software
- Router / firewall configuration and support
- General knowledge of Azure and/or AWS
- Active Directory configuration, management, troubleshooting
- Ability to conduct research into networking issues and products as required
- Perform presales hardware and software recommendations
- Research technical issues and resolutions online
- Enter time and expense into customer management system on a timely basis
- Close tickets and tasks assigned to you and enter resolution information
- Mentor desktop and field technicians
- Assist in defining technology best practices for our company and customers
- Perform remote and some onsite support to our customers
Requirements:
- College or 5+ years experience
- 2-5 years experience in network/seerver support services, certifications a plus
- Hands-on hardware troubleshooting experience
- Strong written and oral communication skills
- Strong interpersonal skills
- Highly self motivated and directed
- Keen attention to detail
- Ability to effectively prioritize and execute tasks
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment
- Knowledge of LAN / WAN design topology implementation
- Proficient with Cloud, SANS, NAS storage devices
- Experience with VPN, IPSEC, Certificate and other security services
- Knowledge in cloud and on premise Infrastructure
Benefits: