Transitional Care Coordinator
Job Description:
- Manage inbound notifications related to transitional care events from payer, vendor, facility, and other sources
- Conduct outreach to inpatient and post-acute facilities to obtain information, such as admission & discharge dates and discharge plans
- Request and obtain medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform
- Conduct outreach to patients to schedule and confirm post-discharge appointments within the electronic medical records platform
- Coordinate with care team, facility, payer, and community-based organizations to ensure patients' transitional care needs are met
- Other duties as assigned
Requirements:
- Strong computer skills, including basic knowledge of Microsoft Excel and electronic medical records
- Experience in customer service setting (specific experience in healthcare preferred but not required)
- Professional phone etiquette
- High level of integrity
- Proficient PC skills
- College degree preferred, high school diploma required
- Fluency in Spanish, Polish, Russian, or other languages spoken within the communities we serve (where necessary)
- US work authorization
Benefits:
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs