Urology Billing Customer Service Representative

Job Description:

• Handle high-volume inbound and outbound phone calls (6–8 hours daily) to assist patients, insurance providers, and healthcare offices with billing inquiries and account resolution.
• Provide exceptional customer service by explaining medical billing statements, insurance claims, payment options, and account balances in a clear and professional manner.
• Research and resolve billing discrepancies, denied claims, and payment issues while maintaining accuracy and compliance with healthcare regulations and company policies.
• Document all customer interactions, account updates, and payment arrangements accurately within billing and CRM systems.
• Collaborate with insurance companies, healthcare providers, and internal departments to ensure timely claim processing and issue resolution.
• Maintain productivity and quality standards in a fast-paced call center or billing environment while demonstrating empathy and professionalism with every interaction.
• Process patient payments, establish payment plans, and educate customers on insurance coverage and billing procedures.
• Protect patient confidentiality and comply with HIPAA regulations during all customer communications and account handling.

Requirements:

• 2 years recent work history
• Bachelor’s degree from accredited university (any field)
• Prior work experience in healthcare or health insurance

Benefits:

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental and Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays
• PTO Accrual from day one
• Employee Assistance Programs