V104-Law Firm Intake Specialist
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! Job Description: Job Duck is seeking a driven and compassionate Intake Specialist who will serve as the first point of contact for prospective clients and play a critical role in converting inquiries into scheduled consultations. This role blends client service, intake coordination, and light sales support, requiring someone who can communicate clearly, stay organized, and guide potential clients confidently through next steps. The Intake Specialist will manage incoming calls, gather essential information, and ensure a smooth and professional experience from the first interaction. This position is ideal for someone who thrives in structured environments, follows processes closely, and balances empathy with firm office policies. Success in this role means helping clients feel supported while keeping the firm’s workflow efficient and consistent.
- Compensation Range: 1142 USD to 1220 USD
Responsibilities include, but are not limited to: Maintain a high level of professionalism and empathy on all calls Conduct client intake by gathering and documenting relevant information Schedule consultations accurately and efficientl Enter and update client data within the CRM system Collaborate with internal team members to ensure smooth handoffs Guide potential clients through next steps including consultation payments Follow established intake scripts and internal processes consistently Answer incoming calls and act as the primary receptionist for prospective clients Requirements:
- Full time role aligned with Eastern Time
- Working hours are 08:15 a.m. to 05:15 p.m. EST
- English proficiency required
- Position involves regular inbound and outbound phone communication
- Average daily call volume is fewer than 30 calls
- Tools and software used include
◦ Actionstep CRM ◦ AT&T VOIP phone system ◦ LawPay for payments ◦ Microsoft Excel Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America) Languages: English Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.